On goal live Responsible Gaming — Your Security Our Responsibility

Responsible Gaming refers to a mindset and set of habits where a player treats gaming as entertainment — not as a source of income or a way to solve problems. goal live believes every member should enjoy gaming within their own means and on their own terms.

Online gaming is growing rapidly in Bangladesh, and with that growth comes an increased risk of excessive play for some users. goal live takes this seriously, which is why responsible gaming is a core principle of the platform.

Responsible gaming isn't just about playing less — it's about playing with awareness. Managing your budget, spending time with family, and balancing work with leisure all add up to a healthy gaming lifestyle.

Goal live gives every member the freedom to set their own gaming limits. You can update or adjust these limits at any time through your Account Settings.

Decreasing vs. Increasing Limits

Lowering your limits on goal live takes effect immediately. However, increasing a limit is subject to a 7-day cooling-off period — this is by design, to prevent impulsive decisions made in the moment.

Gaming addiction develops gradually and can be hard to recognize on your own. Ask yourself the questions below — if most of your answers are "yes", it's time to take it seriously.

Common Warning Signs You Should Not Ignore

Self-Exclusion is a feature that lets you completely close your gaming account for a defined period. During this time, no deposits, betting, or gameplay will be possible.

Steps to Self-Exclusion

• 1
  Go to Account Settings — After logging in, click on the "Security & Limits" option.
• 2
  Choose Self-Exclusion — Select the "Self-Exclusion" option.
• 3
  Select Duration — Choose from 7 days, 1 month, 3 months, 6 months, 1 year, or 5 years — whichever suits your needs.
• 4
  Confirm — Complete the request by verifying your identity. Self-exclusion Takes Effect Immediately Yes.
• 5
  You will receive an email confirmation — A confirmation email will be sent containing the exclusion period and terms.

Cool-Off Period

Not ready for a full break — just need some breathing room? goal live's "Cool-Off" feature lets you take a temporary pause from 24 hours up to 4 weeks. You won't be able to log in during this time, but your balance will remain safe.

Goal live is strictly for users aged 18 and above. We use multiple layers of verification to prevent minors from accessing the platform.

• Age Verification: Age must be verified at registration using a national ID card or passport.
• KYC Process: KYC (Know Your Customer) verification is mandatory before any account becomes active.
• Suspicious Account Investigation: If underage use is suspected on any account, an immediate investigation is launched and the account may be suspended if necessary.
• Parental Control Tools: We encourage the use of third-party parental control software so adults in the household can manage minors' access.

If you suspect a family member is struggling with gaming addiction, have a direct conversation with them. Approach it with empathy rather than anger or judgment.

What Family Members Can Do

• Open Conversation: Create a space where gaming can be discussed openly, without fear or shame.
• Setting Financial Limits: Restrict access to family credit cards or bank accounts.
• Alternative Activities: Encourage family activities, sports, or hobbies as alternatives to gaming.
• Seek Professional Help: Consider speaking with a psychologist or counsellor if needed.
• Let goal live know: Informing the support team about the situation allows them to take the necessary steps.

Remember, gaming addiction is a mental health condition — not a sign of weakness. With the right support, recovery is entirely possible.

For any questions or support related to responsible gaming, reach out to goal live's dedicated support team. Our team is fully equipped to assist you and operates with complete confidentiality.